Customer Care

We are here to help with your order

Direct support responses from our studio team within one business day. We also assist with bespoke gift box curation, corporate packages, and handwritten cards.

Quick Answers

Frequently asked questions

Everything you need to know about our shipping, gift wrapping, and returns.

Shipping Timelines

Gift Wrapping & Notes

Return Steps

Orders are packed with care and dispatched from our studio within 48 hours via reliable standard and expedited couriers.

Every order arrives in custom kraft boxes tied with soft linen ribbon. Add a personalized handwritten note at checkout.

We offer complimentary exchanges and straightforward returns within 30 days for unused items in original packaging.